THE MINISTRY OF TRANSPORTATION AND HIGHWAYS (B.C. CANADA)
This project involved the implementation of conflict management programs, management development, behavioural studies and the authoring of many reviews including an organisation wide qualitative and quantitative organisational culture review and design of the cultural change programs associated with its outcomes.
DEPARTMENT OF PRIMARY INDUSTRIES / NSW FISHERIES
Designed and implemented a Fisheries Officer conflict management program based upon a best practice design used effectively in Canadian natural resources enforcement. Introduced, developed and implemented a best practice peer support program based upon the design for Federal Fisheries Canada.
Undertook a series of organisational reviews leading to a ' Change Management Plan' linked to the establishment of four key cross-functional teams. A large number of senior employees were put through change management skills training in preparation.
During a previous restructure provided senior management coaching, a review and strategic support of industry oriented aqua-culture teams, managing conflicts, a unique "Organisational Culture and Symbolism" research project, benchmarking against Canadian departments and other specific behavioural interventions as directed by the CEO.
A significant management organsiational wide development program for senior fisheries officers using work based learning principles and mentors.
Developed conflict management programs for MAC and PORT meetings.
Developed a team development and stakeholder (conflict) management program for Marine Parks at Coffs Harbour.
New South Wales Fisheries: Ten Year Culture Relationship
"John has been providing highly professional behavioural science consultancy services to the Department. . He has demonstrated the highest levels of commitment to the organisation and our people. The staff hold John in very high regard and he has huge credibility. ...His most recent project for me has involved team and managerial coaching assisting me to achieve a significant cultural transition. His strategic emphasis and his ability to recognize and meet the needs of critical stakeholders has proved invaluable."
Director General, NSW Fisheries
NEW SOUTH WALES POLICE SERVICE
Premier's Department review of all support services including the Police Academy. This research project was the largest ever undertaken by the Office of Public Management.
An Office of Professional Responsibility review of accountability benchmarked to the Royal Canadian Mounted Police. Application of focus groups and workshops presented at the executive level.
A major culture and behavioural change program in the Illawarra District which resulted in a 40% sustained reduction in conflicts with the public and resulting complaints prior to the influence of the Royal Commission into Policing.
Senior and middle management development programs for several regions and district.
Letter to the chairman of the NSW Police Board
"I know Mr. Walker to be a man of absolute discretion and integrity. During the time of our association he has been a consultant/lecturer with both the Royal Canadian Mounted Police and the New South Wales Police Service. .... John is a man with a high energy level. It translates into comprehensive research into and preparation for the work at hand.... I commend him to you as a person who could give the Police Board invaluable service..."
Don Wilson Inspector General, NSW Police
NATIONAL STANDARDS COMMISSION
The national organisation setting standards for weights, measures and flow.
The project, lasting over a year, was to bring the entire group pf scientists and technicians through a 'facing reality' set of interventions. The role involved also acting as a de facto manager coaching and dealing with resistance to change and problematic attitudes to customers.
ENVIRONMENT AUSTRALIA (note: became the Department of Environment and Heritage)
Designed and implemented an in-depth team development program for the Marine Fisheries section. This involved team management profiles, values, and stakeholder relationships.
Working with the Assistant Secretary to establish a new investigations unit within the policy and compliance branch. Tasks included selection of the new executive to manage the unit, and an advisory role on culture, change and other matters.
SOLOMON ISLANDS, FISHERIES FORUM AGENCY (FFA)
An international policy development and compliance group providing services to the Pacific Islands. Designed and implemented an executive level team development program and organisational change program.
BRITISH COLUMBIA FERRIES CORPORATION
Design, development, and facilitation of the ship's officer's 'customer service program' and 'train the trainer' programs in preparation for EXPO 86. The BC Ferry Corporation is one of the largest in North America.
ROYAL CANADIAN MOUNTED POLICE (RCMP) - A continuing relationship since 1981
Major projects on a regular basis in:
- Executive Leadership and Senior management at both Canadian Police Colleges
- Crisis intervention, (hostage) negotiation
- Special operational teams (research/development)
- Personal support through coaching, counselling, post-incident debriefing, and the design and implementation of peer support programs.
THE MINISTRY OF TRANSPORTATION AND HIGHWAYS, BRITISH COLUMBIA
Implementation of conflict management programs, management development, behavioural studies and the authoring of many reviews including an organisation wide qualitative and quantitative organisational culture review following a workplace suicide, and design of the cultural change programs associated with its outcomes.
Behavioural studies and conflict management training for remote area mountain pass toll road staff.
Senior management development for regional managers.
A review of manpower, safety and morale on the province-wide cable and short passage vehicular ferries with a view to amalgamation with BC Ferry Corporation.
MINISTRY OF COMMUNITY SERVICES AND DIGITAL CORPORATION, BRITISH COLUMBIA
Design and implementation of help desk communications, conflict management and customer support programs prior to the introduction of critically sensitive new systems for the Department of Community Services. Failure of the help desk would have had a significant impact on a major paradigm shift in the use of technology.
BLUE MOUNTAINS CITY COUNCIL
Walker Wilson Associates designed and implemented an executive management team development program based upon ongoing needs of the team. The focus was upon building a strong team within the EMT group, empowering decision making, and increasing productivity at executive meetings. The program was cascaded down to include all senior managers with executives as sponsors and mentors in a work based learning and coaching methodology.
An internal evaluation of the work based learning process central to this project found very high levels of learning retention and application.
MUNICIPALITY OF RICHMOND, BC, CANADA
Walker Wilson Associates initiated a 'first ever' proactive planning process between the fire, RCM police and emergency departments within the Division of Community Safety. This project involved high level of skills in welding two very different cultures together to function in a proactive planning team.