Following a senior IT team review, Walker Wilson Associates designed and facilitated a series of change and team development workshops using the TMS Team Management Profile. We also prepared a master concept for executive coaching and ongoing development of the group during a period of cultural change and corporate mergers.
THE IT TECHNICAL MANAGERS' BLINDSPOT BROCHURE
DIGITAL CORPORATION CANADA
Walker Wilson Associates implementaed a significant help desk change management program to ensure the success of a controversial change to a public sector agency method of managing its direct customers. Without the change management intervention the project would have failed.
MINISTRY OF COMMUNITY SERVICES AND DIGITAL CORPORATION, BRITISH COLUMBIA
Design and implementation of help desk communications, conflict management and customer support programs prior to the introduction of critically sensitive new systems for the Department of Community Services. Failure of the help desk would have had a significant impact on a major paradigm shift in the use of technology.